ResponseTrack turns the first phone call into a numbered lead, qualifies the loss, and dispatches the right crew — with an on-call roster, dispatch alerts, and two-way SMS so the response starts the moment the phone rings.
ResponseTrack is first-notice-of-loss (FNOL) and dispatch software for restoration contractors. It captures the customer and cause of loss on a numbered lead the moment the call comes in, qualifies the loss, and dispatches a crew using an on-call roster, Manager-on-Duty alerts, and two-way SMS. A qualified lead becomes a job with customer, cause, and crew already attached.
Everything the intake and dispatch team needs to turn a loss into a mobilized job.
Capture the customer, the cause of loss, and the affected areas on a numbered lead the moment the call comes in.
A structured intake-to-dispatch flow that alerts the GM, ops manager, tech, estimator, and MOD as the job spins up.
An on-call rotation so the right person gets the after-hours call and nothing falls through at 2 a.m.
Text crews and customers directly from the job, with delivery confirmed end to end — no personal phones required.
Send a request-for-information to an engineer and track it from sent to viewed to answered, with mark-ups and stamps.
A qualified lead becomes a job with the customer, cause, and crew already attached — no re-entry.
The emergency response, modeled as a clean handoff.
Customer and cause of loss captured on a numbered lead.
Loss type, affected areas, and urgency triaged.
On-call roster and alerts get the right crew moving.
The lead becomes a job with everyone already attached.
FNOL stands for first notice of loss — the first report that a property has been damaged. ResponseTrack is FNOL and dispatch software that captures that first call as a numbered lead and gets the right crew moving.
ResponseTrack captures the customer, cause of loss, and affected areas on a numbered lead, qualifies the loss, then runs a structured intake-to-dispatch flow that alerts the GM, operations manager, technician, estimator, and Manager-on-Duty as the job spins up.
Yes. You can text crews and customers directly from the job with delivery confirmed end to end, and no personal phone numbers are exposed — the messaging runs through the platform.
The Manager on Duty is whoever covers after-hours response. ResponseTrack routes dispatch alerts to the MOD and shows a live map of active emergency calls, so the person on call sees each new loss the moment it comes in.
Yes. An on-call rotation makes sure the right person gets the after-hours call, so a 2 a.m. water loss reaches someone who can act instead of going to voicemail.
A qualified lead converts into a job with the customer, cause of loss, and assigned crew already attached — no re-entry — so production starts from the intake information instead of rebuilding it.
See how ResponseTrack turns the emergency call into a mobilized crew. Contact us for pricing.
Contact us for pricing